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Peace of mind for your home technology

Technology Support you can count on

Technology and home automation systems occasionally experience disruptions in Atherton, CA. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.

Experience Our Benefits

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REMOTE REPAIR
Your system will be accessed remotely and oftentimes repaired without a service call.
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APP CONTROL
You'll get a mobile app enabling you to fix many of the common issues that smart home systems experience.
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24/7 365 SUPPORT COVERAGE
We're available to communicate with you in whichever manner best fits your lifestyle.
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DISCOUNTED SERVICE CALL RATES
In the unlikely event that a service call in the Danville, CA area must be scheduled, you'll receive a preferred rate.


What can we monitor?

Whether most of your network connected devices are up and running.

Health of many connected AV devices and light switches (availability may vary depending on manufacturer).

Internet up/down state and average upload/download speeds.

That surveillance and alarm systems are working, and dispatching our team to fix if errors occur.

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What can't we monitor?

Quality of audio/video (a connected audio video distribution system or media player may show as online but the audio or video may still be experiencing issues).

Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).

Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.

Choose your monthly subscription

Bronze

Our Bronze Plan offers 24/7 basic systems support. Our helpdesk can correct many issues remotely, but if they cannot, our team will contact you on the next business day to coordinate a response.

Silver

Everything in our Bronze Plan, plus 24/7 system monitoring that remotely communicates errors to our helpdesk. Often, before you ever notice a systems issue, it’s resolved. Perfect for larger homes with rooms that aren’t used daily

Gold

Everything in our Silver Plan, plus discounted, quarterly on-site maintenance visits. An annual 5% discount on product replacements, maxed out at 25% is available. Labor is not eligible for the discount.

Platinum

Everything in our Gold Plan, plus same-day response (excluding weekends and holidays) for calls received prior to 5 p.m.

Diamond

Everything in our Platinum Plan, plus same-day response any day of the year for calls received prior to 4 p.m. You’ll also receive loaner equipment for extended-service repairs.

Headquarters:
1255 Parkside Drive, Walnut Creek, CA 94596
(925) 820-4900


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